Returns and Privacy Policy
How do we use the information you give us?
We use the information you provide us:
To administer your account and may disclose your details to our third party service providers for the purpose of processing your order. And, from time to time, to inform you by post, email or other available means of products, services, promotions and special offers from within our buisness We will only contact you by telephone if there is a query regarding your order
Disclosing information we collect to third parties
We will only pass on your details to third parties, who may contact you for marketing purposes by mail or email, or research agencies with your prior approval. We will never disclose your payment details to these third parties. We may pass on non-personal aggregated information about sales and website usage to reputable organisations for research or analysis purposes only. We do adhere to the UK Data Protection Acts 1984 and 1998. In the unlikely event that information is transferred outside the UK, we will ensure the security of that information.
Customer consent
By using our website, you consent to the information you provide being processed for any of the above purposes, You can unsubscribe by email in the Customer Service section by selecting Remove Me From Mailing at any time. Please ensure you list all the email and postal addresses you have given us in the past. Alternatively, write to us at:Headingley Retail St Michaels Lane Headingley Leeds LS6 3BR.
Feedback
If you have any comments, queries or complaints relating to our Privacy Policy, please visit online Customer Services or Write to the above address.
Security At Leedsrugby.com we take your online security very seriously. Full details of how we protect the information you provide us are given below. When you place your order, you are offered the use of an advanced secure server. The secure server software encrypts all information you input before it is sent to us. As an additional security measure, credit card numbers are encrypted both before an order is processed and when stored on our database. We guarantee to comply with the standards, procedures and requirements laid down in the UK Data Protection Acts 1984 and 1998 to ensure that your personal information is kept secure and processed fairly and lawfully. To check the security of our website, simply look in the lower bar of your browser when you fill in your payment details. You will see an unbroken key or closed lock, showing that encryption is active and your information is secure. For security reasons, we strongly recommend that you do not send credit card numbers by standard email but use the secure facility provided on this website.
How can I get a refund?
Refunds & Exchange Policy:
- If you are anything less than delighted with any item * for any reason, you can return it unused within 28 days of receipt for a full refund.
- This provision does not affect your statutory rights relating to faulty or misdescribed goods or your right to cancel orders under the Consumer Protection (Distance Selling) Regulations, further details of which are available from your local Trading Standards Department or Citizens Advice Bureau.
- To return an item, please use Recorded Deliver service where available,With return details and original copy only of receipt.
- Items returned for exchange due to instore error ** will have the original postage refunded to the original payment method only and no recharge for delivery of correct item.
- Items sent for exchange due to customer mis-ordering will be charged delivery for the exchange item being sent out. Payment will be taken from the original payment method on the original order unless otherwise requested by customer.
- Please note that once a replica shirt has been printed on it is non returnable so please ensure size is correct.
*In the interests of hygiene, selected items are non-returnable unless faulty. This does not affect your statutory rights.
**Instore errors being We send the wrong item to the one stated on your order recived over the internet.
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