LOOKING FOR ANSWERS?

Q:Can I take advantage of the Free Shipping Offer?

Absolutely! We’re happy to offer free shipping on all online orders over £50, excluding all online auction items. We reserve the right to end or change the free shipping offer at any time. Freight carriers and charges are subject to change.

Q:Do you ship internationally?

Yes, we sure do ship internationally to the below countries via DPD. All international deliveries can be tracked online.

  • Austria | £14 | Delivery approximately 3-5 working days
  • Australia | £13 | Delivery approximately 5-7 working days
  • Canada | £14 | Delivery approximately 5-7 working days
  • Denmark | £14 | Delivery approximately 3-5 working days
  • France | £11 | Delivery approximately 3-5 working days
  • Germany | £11 | Delivery approximately 3-5 working days
  • Greece | £12 | Delivery approximately 3-5 working days
  • Hong Kong | £8 | Delivery approximately 5-7 working days
  • Italy | £13 | Delivery approximately 3-5 working days
  • Japan | £14 | Delivery approximately 5-7 working days
  • Netherlands | £11 | Delivery approximately 3-5 working days
  • New Zealand | £15.50 | Delivery approximately 5-7 working days
  • Singapore | £8 | Delivery approximately 5-7 working days
  • Switzerland | £14 | Delivery approximately 3-5 working days
  • The United States | £12 | Delivery approximately 5-7 working days

*The Free Shipping for orders over £50 offer, applies to online orders only. 

Q:When will I receive my order?

We endeavour to send out all order by the following working day - excluding peak seasons. Delivery can take up to 2-4 working days via DPD via UK Standard Delivery. All international orders are airfreighted using DPD Tracking Air Classic service. International delivery timeframes can vary depending on the destination country. 

Q:Can I request delivery to a different address?

Yes you can just by being a registered customer! When you log into your account simply fill in the 'Delivery Address' fields in Your Address Book and your order will be promptly dispatched to your nominated address.

 

To become a registered customer just click on 'Register' located at the bottom of each page. 

Q:Do I have to be home to receive my order?

No you don’t, our courier partners will leave a card explaining how you are able to pick up your order or to arrange redelivery. Use the details on the card to arrange redelivery if required, in most cases your order will be taken to the nearest post office.

Q:Do you ship internationally?

Yes, we sure do ship internationally to the below countries via DPD. All international deliveries can be tracked online.

  • Austria | £14 | Delivery approximately 3-5 working days
  • Australia | £13 | Delivery approximately 5-7 working days
  • Canada | £14 | Delivery approximately 5-7 working days
  • Denmark | £14 | Delivery approximately 3-5 working days
  • France | £11 | Delivery approximately 3-5 working days
  • Germany | £11 | Delivery approximately 3-5 working days
  • Greece | £12 | Delivery approximately 3-5 working days
  • Hong Kong | £8 | Delivery approximately 5-7 working days
  • Italy | £13 | Delivery approximately 3-5 working days
  • Japan | £14 | Delivery approximately 5-7 working days
  • Netherlands | £11 | Delivery approximately 3-5 working days
  • New Zealand | £15.50 | Delivery approximately 5-7 working days
  • Singapore | £8 | Delivery approximately 5-7 working days
  • Switzerland | £14 | Delivery approximately 3-5 working days
  • The United States | £12 | Delivery approximately 5-7 working days

*The Free Shipping for orders over £50 offer, applies to online orders only. 

Q:When will I receive my 'Pre-Order' item?

Pre-order timelines can vary however, a date will always be specified on the product page prior to placing an order. This will advise what date your order will leave our warehouse for delivery. Special event items are most commonly place on pre-order.

Q:When will I receive my order?

We endeavour to send out all order by the following working day - excluding peak seasons. Delivery can take up to 2-4 working days via DPD via UK Standard Delivery. All international orders are airfreighted using DPD Tracking Air Classic service. International delivery timeframes can vary depending on the destination country. 

Q:My garment does not fit, can I exchange it?

We accept the exchange of garments for different sizes within 20 days of receipt by you, as long as the product is returned to us in its original condition, unworn with the tag still attached.

 

Please note that in this case postage and handling costs on returns are not our responsibility. We strongly recommend that you obtain postal insurance via a parcel tracking provider, before returning any items. We take no responsibility for returned items that are lost in transit and don't reach us. 

Q:What information do I need to send with my return?

Goods must be returned in original condition, unworn and with tags attached. Please ensure you have your supporting documentation as proof of purchase.

 

Please ensure that you indicate clearly in the Returns and Exchange Application your reason for return and your preferred remedy, i.e. whether you would like an exchange or refund (if the product is faulty) and if an exchange, the exact details of what you would like, including the name, size and colour as per the information for that item on our website.

Q:When will I receive my refund?

Returns turnaround depends on the shipping provider you select. Once our warehouse receives your returned items, your request will be processed within 1-3 business days. For refunds back to your original payment method, please note that your financial institution may need 3-5 days to clear the funds back into your account.

 

Keep an eye out for email notifications - we’ll send you regular status reports.

Q:How does Afterpay work?

Afterpay offers simple installment plans for online shoppers, allowing a purchase to be paid for in four equal installments, due every fortnight.

Simply choose Afterpay as your payment method at checkout.

First-time customers provide payment details as usual, returning customers simply log in to make their purchase. It’s that easy! 

After you check out, the goods will be shipped to you by ISC and you pay later. At any time, you can log in to your Afterpay account to see your payment schedule and make a payment before the due date. Otherwise, Afterpay will automatically deduct the installments from your debit or credit card every fortnight.

 

For more information visit www.afterpay.com.au

 

Q:If the auction winner doesn't pay, can I claim purchase the item?

In the event a winner fails to pay within 72 hours, once the auction has closed, the second place bidder will be contacted (via email & phone) for their chance to claim and purchase the auction item.

If the second place bidder doesn't want to claim the auction item, preference will then be shown to the next placed bidder.

The auction item can only be purchased by paying the winning bid dollar amount. 

Q:What payment types do you accept?

Credit Cards (including VISA, MasterCard and American Express)
Debit Cards
Paypal
E-Gift Cards
Coupons / Store Credit

Q:How secure is this site?

We place huge importance on the security of our site. All transactions, from signing up to your account, to making a payment, are encrypted using an SSL Certificate to secure all your confidential information via GoDaddy.

 

For added security, we pass the payment handling to Level 1 PCI DSS Compliant payment gateways such as Stripe, PayPal and Afterpay. We want to give you peace of mind that your transactions are handled securely 24/7. Your credit card information is not stored on our servers at any time.

Q:How do I use a coupon or promo code?

Apply your coupon or promo code on the checkout page, for it to be reflected onto your account prior to payment.

Q:I'm a member, how do I receive member pricing?

Simply call the Customer Service contact number and reference your membership ID number.

One of our friendly staff members, will then provide you with the members promo code to apply against your order, on the checkout page.

 

*Members discounting cannot be applied to an online auction or memorabilia items, at any time.

Q:How can I be given the heads up on all updates?

Sign up to our newsletter via our homepage and simply enter your email address, that's it. You'll be the first to receive all our latest offers, news and competitions. 


Should you wish to unsubscribe, just click the unsubscribe link located at the bottom of our emails and we'll remove you from our mailing list. 


Q:Can I place an item on hold or lay-by for purchase at a later date?

No, we do not offer a hold or lay-by service. Items must be ordered and paid for immediately.

Q:I'm a member, how do I receive member pricing?

Simply call the Customer Service contact number and reference your membership ID number.

One of our friendly staff members, will then provide you with the members promo code to apply against your order, on the checkout page.

 

*Members discounting cannot be applied to an online auction or memorabilia items, at any time.